Question 1

¿Hay que cambiar la cancela o el motor?

Accepted Answer

No. Konomic se conecta al contacto de "abrir" del controlador que ya tenéis. Es compatible con cualquier instalación motorizada que admita un contacto seco externo, lo cual incluye prácticamente todos los modelos comerciales de los últimos 20 años. Si tu controlador es muy antiguo, la visita técnica previa lo confirma.

Question 2

¿Qué pasa si en el primer mes no nos convence?

Accepted Answer

We refund the full first fee and remove the equipment at no cost. No penalty, no fine print, no required justification. Only condition: notify us in writing within 30 days of service activation. It's how we show confidence in the product without locking you in blindly.

Question 3

¿Y si se va la luz?

Accepted Answer

A motorised gate doesn't work without power regardless of the access system. On Estándar and Avanzado plans we include a UPS that keeps Konomic active during the outage and logs it. When power returns, the system is operational instantly.

Question 4

¿Y si se cae la cobertura móvil?

Accepted Answer

On Estándar and Avanzado we use dual SIMs from two different carriers. Simultaneous failure is negligible. Worst case, the device keeps the authorised list locally and continues opening the gate while connectivity restores.

Question 5

¿Cuántos números puedo añadir a la lista?

Accepted Answer

Depends on the plan: 100 on Click, 200 on Tap, 400 on Esencial, 1,000 on Estándar, and unlimited on Avanzado. If you outgrow it, upgrade anytime at no migration cost and without restarting the contract.

Question 6

Tenemos varias cancelas. ¿Cómo funciona el precio?

Accepted Answer

Each plan includes one gate in the base price. Additional gates cost €40/month each and connect to the same Konomic device by cable (up to 50 m) or wireless link (up to 500 m). Esencial supports up to 2 gates total, Estándar up to 4, and Avanzado has no practical limit. If your gates are far apart, we evaluate a distributed setup with an additional installation fee.

Question 7

¿Qué pasa con los datos personales de los residentes?

Accepted Answer

Phone numbers and access logs are stored encrypted on servers located exclusively in the European Union. Only the community president and authorised administrators access the console. We sign a Data Processing Agreement (DPA) under GDPR Article 28 with each community.

Question 8

¿Cómo se instala? ¿Cuánto tarda?

Accepted Answer

We coordinate a free technical visit with your administrator or president to confirm feasibility. Installation takes 1 to 2 hours. Configuration is completed remotely from our panel.

Question 9

¿Necesitan los residentes una app o smartphone?

Accepted Answer

On Click and Tap plans, no — the system works with any phone that can make calls, including old ones. To manage guests or view the access log there is a responsive web app (Konomic Web). On Esencial, Estándar and Avanzado plans, a native iOS and Android app is also included, with a remote open button protected by Face ID or Touch ID — useful when you're on a call with a courier or guest and don't want to hang up.

Question 10

¿Funcionan los números de teléfono extranjeros?

Accepted Answer

Yes. The system accepts any international number with a country code (+34, +49, +44, +7, etc.). This is particularly relevant in the Canary Islands, where many owners keep their home-country number. Each owner manages their own number from the web app.

Question 11

Si vendo mi piso, ¿el nuevo dueño hereda mi acceso automáticamente?

Accepted Answer

Not automatically — for security, access doesn't transfer. The president or administrator removes the old owner's number and adds the new one from the web in under a minute. The change is logged with date and author.

Question 12

¿Cómo se factura? ¿IVA o IGIC?

Accepted Answer

Monthly or quarterly billing per community preference. For Canary Islands communities we apply IGIC at 7%; for mainland Spain, VAT at 21%. The invoice is issued to the Comunidad de Propietarios with the corresponding tax ID.

Question 13

¿Funciona si tenemos varios edificios separados?

Accepted Answer

Yes, but the setup changes. If buildings are within 500 metres of each other, a single Konomic install can serve multiple gates via wireless link. If buildings are further apart or fully independent, we recommend Konomic Avanzado in distributed mode (one device per location, cloud-synced). We assess this in the pre-installation visit.

Question 14

¿Y la portería actual? ¿Hay que rescindir un contrato?

Accepted Answer

If you have an external phone concierge (CRA), we help manage the transition. We run both systems in parallel for the agreed period to verify migration stability before terminating the old service.

Question 15

Can I open the gate from my phone without making a call?

Accepted Answer

Yes, from the Esencial tier onwards. The native app (iOS and Android) and Konomic Web include an "Open gate" button with biometric authentication. Each opening is logged with the "app" tag in the audited log. The remote open button is not included on Click and Tap plans.

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